Jan 10, 2017, 7:17 pm
Last edit by: ijgordon
Please include the following info:
Hotel:
Room Booked:
Rate:
Early Check-in:
Late Checkout:
Upgrade:
$100 Food & Beverage Credit:
Breakfast:
Prepaid/Paid at Hotel:
Loyalty Points/Benefits Received?:
Comment:
FHR reports 2013-2016 (excluding Las Vegas) are HERE.
http://www.flyertalk.com/forum/ameri...06-2012-a.html
FHR properties in Las Vegas are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
Per the T's and C's of FHR, you must pay with an American Express card when checking out of the hotel. However many front desk agents don't notice or care so it is possible, but not a guarantee, that you can pay with a non-Amex card.
Hotel:
Room Booked:
Rate:
Early Check-in:
Late Checkout:
Upgrade:
$100 Food & Beverage Credit:
Breakfast:
Prepaid/Paid at Hotel:
Loyalty Points/Benefits Received?:
Comment:
FHR reports 2013-2016 (excluding Las Vegas) are HERE.
http://www.flyertalk.com/forum/ameri...06-2012-a.html
FHR properties in Las Vegas are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
Per the T's and C's of FHR, you must pay with an American Express card when checking out of the hotel. However many front desk agents don't notice or care so it is possible, but not a guarantee, that you can pay with a non-Amex card.
FHR Upgrades and Amenities [except Las Vegas]
Jan 3, 2017, 11:37 am
#1
Original Poster
Join Date: Apr 2005
Location: SAN
Programs: AA Platinum, Bonvoy Gold, DL Gold
Posts: 1,200
FHR Upgrades and Amenities [except Las Vegas]
Upgrade: From Classic to Beacon Hill Studio Queen 8th Floor (3 room categories up)
Early Checkin: Arrived at 1PM, room was ready
Late Checkout: Checked-out at 4PM (note they did not ask at check-in and room key deactivated so had to go back down and get it extended around 1PM)
Amenity: $100 Food and Beverage Credit
Breakfast: $30 per guest (up to 2), can use at restaurant or room service
We were in the off-season but still really appreciate the large bump in room category (would have been about $150 more that night). Specifically booked a hotel that gave F&B credit as we knew we'd be having a meal in the hotel. $30 per person at breakfast seemed reasonable, food was very good.
This is a very nice hotel but it's a boutique hotel so it doesn't really have any common areas and service is a little more limited than a true luxury hotel. That being said the staff was great and the house car was a really nice amenity. Room was very nice and big, great to have the fireplace. Unfortunate they have so many queen rooms, I think a king bed would have easily fit in our room.
Early Checkin: Arrived at 1PM, room was ready
Late Checkout: Checked-out at 4PM (note they did not ask at check-in and room key deactivated so had to go back down and get it extended around 1PM)
Amenity: $100 Food and Beverage Credit
Breakfast: $30 per guest (up to 2), can use at restaurant or room service
We were in the off-season but still really appreciate the large bump in room category (would have been about $150 more that night). Specifically booked a hotel that gave F&B credit as we knew we'd be having a meal in the hotel. $30 per person at breakfast seemed reasonable, food was very good.
This is a very nice hotel but it's a boutique hotel so it doesn't really have any common areas and service is a little more limited than a true luxury hotel. That being said the staff was great and the house car was a really nice amenity. Room was very nice and big, great to have the fireplace. Unfortunate they have so many queen rooms, I think a king bed would have easily fit in our room.
Jan 3, 2017, 12:09 pm
#2
Join Date: Dec 2013
Location: SMF, SNA
Programs: HH Diamond, Marriott Platinum Elite, IHG Diamond
Posts: 175
Langham London
Upgrade: Booked Executive Room with Club access, upgraded to beautifully renovated One Bedroom Suite on a 3 for 2 stay. I think we were the first guests to stay in the renovated room and it was spectacular (on 4th floor).
Early check-in: Arrived 2:30pm, room was ready.
Breakfast credit: Daily breakfast, including buffet, in the Palm Court for two. I ordered a side of beans with the buffet one morning, and there was no charge for it.
Amenity: £85 property credit, used on F&B and for laundry service.
Late checkout: Offered at check-in, took it and left at 3:50pm on checkout.
Renovations are gorgeous and the club lounge is rather nice, never over-crowded and with good food offerings and great service. One of the champagnes on offer was Perrier Jouet, though I valued the unlimited lattes and cappuccinos more! ^
Early check-in: Arrived 2:30pm, room was ready.
Breakfast credit: Daily breakfast, including buffet, in the Palm Court for two. I ordered a side of beans with the buffet one morning, and there was no charge for it.
Amenity: £85 property credit, used on F&B and for laundry service.
Late checkout: Offered at check-in, took it and left at 3:50pm on checkout.
Renovations are gorgeous and the club lounge is rather nice, never over-crowded and with good food offerings and great service. One of the champagnes on offer was Perrier Jouet, though I valued the unlimited lattes and cappuccinos more! ^
Jan 3, 2017, 1:24 pm
#3
Join Date: Sep 2013
Location: BOS
Programs: United PremPlat; M LT Gold, HH Diamond, IHG Spire A
Posts: 144
Called in and cleared the problem. I received an upgrade to a suite with 2 rooms, this was the reason that manual intervention was required.
Jan 3, 2017, 1:28 pm
#4
Join Date: Jun 2005
Location: Charlotte, NC, USA | CLT, formerly LHR & AMS (with just a bit of PSP)
Programs: BAEC Gold, Hilton Diamond, BonVoy Titanium, (soon former) Caesars7*, (former) Wynn Black, HR "Icon"
Posts: 8,172
Mandarin Oriental - Boston
Rate : Lowest (Lifestyle Room Rate), booked as buy 2 nights and get 1 night free
Upgrade: From Lifestyle Room to Deluxe at time of booking, then to Mandarin Room when mentioned British Airways Executive Club Gold. All upgrades done confirmed in advance of arrival.
Early Checkin: Not applicable, arrived in the evening
Arrival drink : Signature ice-tea and sparkling water delivered on arrival to room
Late Checkout: 4pm confirmed at check-in
Amenity: $100 Spa Credit + $200 Food&Beverage Credit
Breakfast: $60 daily credit, at Bar Boulud, Boston
Spa Access : Granted to hotel guests, use of facilities even on days when you do not have a spa treatment
Very well done, small property. Seamless check-in with luggage in room before you arrive in the room. Excellent service throughout, and stellar dining from Bar Boulud. Probably one of the better in property restaurants.
Upgrade: From Lifestyle Room to Deluxe at time of booking, then to Mandarin Room when mentioned British Airways Executive Club Gold. All upgrades done confirmed in advance of arrival.
Early Checkin: Not applicable, arrived in the evening
Arrival drink : Signature ice-tea and sparkling water delivered on arrival to room
Late Checkout: 4pm confirmed at check-in
Amenity: $100 Spa Credit + $200 Food&Beverage Credit
Breakfast: $60 daily credit, at Bar Boulud, Boston
Spa Access : Granted to hotel guests, use of facilities even on days when you do not have a spa treatment
Very well done, small property. Seamless check-in with luggage in room before you arrive in the room. Excellent service throughout, and stellar dining from Bar Boulud. Probably one of the better in property restaurants.
Jan 6, 2017, 3:22 am
#5
Join Date: Dec 2014
Location: London, UK
Programs: BAEC, VS, Marriott, HH, Hertz PC
Posts: 270
Park Hyatt Washington
Upgrade: Park King to Junior Suite with City View
Early check-in: N/A Arrived on a late flight.
Breakfast: Daily $75 to spend between us at Blue Duck Tavern.
Amenity: $100 property credit.
Late check-out: 4pm confirmed but ended up leaving at around 12:30pm.
Really enjoyed our short stay here, would definitely return. Not a major fan of the room furnishings though, a bit dated without being 'classic' if that makes any sense. Bathroom was an improvement though.
Distractedly handed over a non-Amex card at checkout and was told I had to pay with Amex as this was FHR stay, this was noted by the manager who happened to be at front desk at the time. Whether this would have been enforced by the front-desk staff or not is anyone's guess.
Early check-in: N/A Arrived on a late flight.
Breakfast: Daily $75 to spend between us at Blue Duck Tavern.
Amenity: $100 property credit.
Late check-out: 4pm confirmed but ended up leaving at around 12:30pm.
Really enjoyed our short stay here, would definitely return. Not a major fan of the room furnishings though, a bit dated without being 'classic' if that makes any sense. Bathroom was an improvement though.
Distractedly handed over a non-Amex card at checkout and was told I had to pay with Amex as this was FHR stay, this was noted by the manager who happened to be at front desk at the time. Whether this would have been enforced by the front-desk staff or not is anyone's guess.
Jan 9, 2017, 1:08 am
#6
Join Date: Sep 2013
Location: BOS
Programs: United PremPlat; M LT Gold, HH Diamond, IHG Spire A
Posts: 144
Loews Hotel Vogue, Montreal, QC
Stayed one night at the end of November at Loews Hotel Vogue, Montreal, QC. It was my 2nd stay at this hotel in 2016.
Booked Premium 1 king bd.370 Sq ft, received a huge Executive Suite (1 King Bed, Living room with Full-size sofa bed and fireplace, Kitchenette and dining table for 6, 1.5 bathrooms, with Jacuzzi, 1,300 square feet).
Early check-in, late check-out: didn't use
Received $100 USD credit for dining and other charges.
Received $30 USD credit for 2 persons for breakfast, so I had a nice breakfast in my suite.
I highly recommend to book this FHR place, in lower season the rate can be very competitive.
Booked Premium 1 king bd.370 Sq ft, received a huge Executive Suite (1 King Bed, Living room with Full-size sofa bed and fireplace, Kitchenette and dining table for 6, 1.5 bathrooms, with Jacuzzi, 1,300 square feet).
Early check-in, late check-out: didn't use
Received $100 USD credit for dining and other charges.
Received $30 USD credit for 2 persons for breakfast, so I had a nice breakfast in my suite.
I highly recommend to book this FHR place, in lower season the rate can be very competitive.
Jan 12, 2017, 7:21 am
#9
Join Date: Sep 2011
Location: NYC
Programs: Delta Gold, SPG Gold, HHonors Gold, UA Gold (status match)
Posts: 777
Fairmont Grand Del Mar
early check-in: None. Totally forgot about this and when we arrived around 2:30pm we were told check-in is at 4pm.
Upgrade: we had a Fairmont upgrade certificate in our account that I mentioned. I asked if we could use it and also mentioned the FHR upgrade. So not sure if he used the certificate but we booked a basic room and got a 1 category upgrade. Room was lovely. We were also offered another category up but didn't want a ground level floor. In any case we had to wait maybe 40 minutes for the room to be ready. Nothing in the room was personalized to us and it was a mid-week stay and the hotel wasn't full.
Breakfast was included, $50/day total
we didnt use the other benefit which was a $100 credit only to golf, spa or other activities and it couldn't be applied to parking
late check-out was offered
early check-in: None. Totally forgot about this and when we arrived around 2:30pm we were told check-in is at 4pm.
Upgrade: we had a Fairmont upgrade certificate in our account that I mentioned. I asked if we could use it and also mentioned the FHR upgrade. So not sure if he used the certificate but we booked a basic room and got a 1 category upgrade. Room was lovely. We were also offered another category up but didn't want a ground level floor. In any case we had to wait maybe 40 minutes for the room to be ready. Nothing in the room was personalized to us and it was a mid-week stay and the hotel wasn't full.
Breakfast was included, $50/day total
we didnt use the other benefit which was a $100 credit only to golf, spa or other activities and it couldn't be applied to parking
late check-out was offered
Jan 13, 2017, 1:10 am
#11
Join Date: Mar 2015
Location: NYC//TLV
Programs: DL-PM; Marriott-Plat; SPG (soon RIP) - Plat, and e/t connected to AMEX Plat
Posts: 112
Mandarin Oriental - Hong Kong
Upgrade: From City View Room to Harbour View Room 17th Floor (2 room categories up)
Early Check-in: Arrived at 12PM, room was ready, luggage brought up prior to finishing check-in
Late Checkout: Offered, not used/needed
Amenity: $100 credit to Spa (used at Salon for wife)
Breakfast: Complimentary at 2/5 breakfast rooms for 2 guests per room
WiFi: Complimentary (also complimentary from hotel directly, non-issue)
Concierge who took us to room thoroughly explained benefits and gave arrival letter from Amex explaining benefits as well
Early Check-in: Arrived at 12PM, room was ready, luggage brought up prior to finishing check-in
Late Checkout: Offered, not used/needed
Amenity: $100 credit to Spa (used at Salon for wife)
Breakfast: Complimentary at 2/5 breakfast rooms for 2 guests per room
WiFi: Complimentary (also complimentary from hotel directly, non-issue)
Concierge who took us to room thoroughly explained benefits and gave arrival letter from Amex explaining benefits as well
Jan 13, 2017, 5:56 am
#12
Join Date: Mar 2010
Posts: 2,592
Upgrade: From City View Room to Harbour View Room 17th Floor (2 room categories up)
Early Check-in: Arrived at 12PM, room was ready, luggage brought up prior to finishing check-in
Late Checkout: Offered, not used/needed
Amenity: $100 credit to Spa (used at Salon for wife)
Breakfast: Complimentary at 2/5 breakfast rooms for 2 guests per room
WiFi: Complimentary (also complimentary from hotel directly, non-issue)
Concierge who took us to room thoroughly explained benefits and gave arrival letter from Amex explaining benefits as well
Early Check-in: Arrived at 12PM, room was ready, luggage brought up prior to finishing check-in
Late Checkout: Offered, not used/needed
Amenity: $100 credit to Spa (used at Salon for wife)
Breakfast: Complimentary at 2/5 breakfast rooms for 2 guests per room
WiFi: Complimentary (also complimentary from hotel directly, non-issue)
Concierge who took us to room thoroughly explained benefits and gave arrival letter from Amex explaining benefits as well
didn't know that concierge bring guests to room
Jan 15, 2017, 12:15 pm
#13
Join Date: Mar 2004
Location: Dallas, TX
Programs: AAdvantage Lifetime Gold/Some Years Platinum
Posts: 995
Raffles Dubai 1/6/17 - 1/12/17
Upgrade: Upgraded to Club Floor w/Lounge Access
Early Checkin: N/A - Arrived at midnight.
Late Checkout: N/A - Also left at midnight.
Amenity: $100 Resort Credit - Used on Spa and on Room Service. Removed at checkout. Was applied for each room on a 2-room booking.
Breakfast: Extremely elaborate buffet in Azur restaurant with table service. Price outside of FHR is over $30/person.
Concierge was extremely helpful with planning sight-seeing and excursions.
Well-situated near airport and major roads, but away from the clog-up around the Burj and the Marina areas.
Highly recommended.
Early Checkin: N/A - Arrived at midnight.
Late Checkout: N/A - Also left at midnight.
Amenity: $100 Resort Credit - Used on Spa and on Room Service. Removed at checkout. Was applied for each room on a 2-room booking.
Breakfast: Extremely elaborate buffet in Azur restaurant with table service. Price outside of FHR is over $30/person.
Concierge was extremely helpful with planning sight-seeing and excursions.
Well-situated near airport and major roads, but away from the clog-up around the Burj and the Marina areas.
Highly recommended.
Jan 15, 2017, 3:40 pm
#14
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Enchantment Resort Sedona
Upgrade: Studio Casita to Junior Suite Casita 1000SF
Early check-in: Arrived 1:45
Breakfast: Daily $60 ($30 pp) may be used for Room Service
Amenity: $100 Spa Credit
Late check-out: 4pm confirmed
Upgrade: Studio Casita to Junior Suite Casita 1000SF
Early check-in: Arrived 1:45
Breakfast: Daily $60 ($30 pp) may be used for Room Service
Amenity: $100 Spa Credit
Late check-out: 4pm confirmed
Jan 20, 2017, 10:24 am
#15
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 553
Hyatt Regency Tamaya
Upgrade: refurbished room with mountain view
Early check-in: used (arrived around 1pm)
Late check-out: offered, not used
Breakfast: full breakfast in Santa Ana Cafe for 2
Amenity: $100 resort credit
This was a very satisfying 1-night stay. Service was outstanding in all aspects. The renovated room was *just* renovated (still had a new paint smell). Food in the main restaurant was excellent. The property is very well-kept and includes a pleasant walking trail along the Rio Grande.
Note that many, but not all, of the rooms have full balconies (mine did not), so if that is a priority make sure you confirm it when being assigned a room.
Early check-in: used (arrived around 1pm)
Late check-out: offered, not used
Breakfast: full breakfast in Santa Ana Cafe for 2
Amenity: $100 resort credit
This was a very satisfying 1-night stay. Service was outstanding in all aspects. The renovated room was *just* renovated (still had a new paint smell). Food in the main restaurant was excellent. The property is very well-kept and includes a pleasant walking trail along the Rio Grande.
Note that many, but not all, of the rooms have full balconies (mine did not), so if that is a priority make sure you confirm it when being assigned a room.